31 January 2014
During a routine inspection
People said their care was personalised and they were always called by their
preferred names. Everyone we spoke to said their key workers had taken time to get to know them to understand their needs and preferences and support their independence. One person said, "my carers are very good, they always makes sure I am happy and they help me". Other people told us, "the staff are excellent, very respectful'.
People were positive about the skills of the staff who visited them. Most people described their carer as "good".
People receiving care and support were contacted regularly to ensure the service was providing a safe quality service that met their needs. There was a complaints policy and procedure in place and people told us they would know who to make a complaint to if they had an issue.
All of the records we looked at were relevant, up to date and stored appropriately to ensure confidentiality.