We carried out a review of the data available to us about Fuchsia Homecare Gorleston on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Fuchsia Homecare Gorleston, you can give feedback on this service.
This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our inspection the service was supporting 40 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe and that they were supported by staff they knew well. Staff knew about safeguarding and how to report potential abuse, so this could be investigated and acted upon on by the management of the service.
Each person had a risk assessment within their care plan which contained information about how to keep them safe. Within each care plan there was an assessment of the person’s needs and how they wished to be supported had been clearly stated. Care was reviewed as necessary and people were asked for their feedback. People were content with the service provided by Fuchsia Homecare Gorleston. They said that the service was reliable and was provided at a time of their choosing.
Staff received appropriate support and training for their role. Staff were trained to administer prescribed medicines. There were opportunities for staff to further develop their skills, knowledge and progress into roles with more responsibility.
People received appropriate support to maintain good hydration and nutrition. The service worked closely with other professionals to support people to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People told us staff were kind, understanding and caring towards them. They informed us staff treated them with respect and cared for them in line with their preferences. People were involved in the planning of their care and their care records were person centred.
The service had a complaints process in operation designed to resolve complaints to everyone’s satisfaction and learn lessons to develop the service.
The registered manager had systems in place to manage and monitor the service. There was a quality assurance system in place to ensure the smooth running of the service and take action for resolving problems and improving of the service. People were given an opportunity to feedback their views on the service and their comments were acted on.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
This service was registered with us on 12/06/2018 and this is the first inspection.
Why we inspected
This was a planned inspection of the service because it was the annual anniversary since registration and required a rating to be published.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.