We carried out a review of the data available to us about Myrtle Care Providers Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Myrtle Care Providers Limited, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had systems in place that helped ensure that staff delivered a service that met people's needs and kept them safe, these were not always effective. During this inspection we identified shortfalls in medicines management and risk assessment. The registered manager took immediate action and confirmed all the actions were completed and suitable arrangements were in place to reduce the risk of harm occurring.
Where the provider had identified shortfalls in the service, they took action to bring about improvement. For example, they had identified people’s care plans could be improved to provide increased guidance for staff on how to consistently provide people’s care. The registered manager was part-way through these reviews when we inspected.
We received positive feedback about the service people received and the way it was managed. People and relatives used words such as, “Very good,” “Fabulous,” and “Amazing” to describe the service provided. The registered manager and staff were approachable, accessible, and sought people’s views about the service.
People felt safe receiving the service and were protected from avoidable harm by a staff team trained and confident to recognise and report any concerns.
People were treated with respect and their independence was promoted. They were supported to have enough to eat and drink and to manage and maintain their healthcare needs. Staff liaised with external care professionals to ensure people received the care and support they needed.
Staff had the time to ensure they met people's needs safely, and in a way that suited them. Staff told people if they were going to be late. People received care from a small team of staff who were well trained and felt very well supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support. Staff supported people to express their views and consulted them about their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 May 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.