Background to this inspection
Updated
15 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 1 December 2016 and was announced. The provider was given 24 hours’ notice because the location was a domiciliary care agency and we wanted to ensure there was someone available to assist us with the inspection. The inspection was carried out by one inspector.
Prior to our inspection we reviewed information we held about the service. This included a Provider Information Return (PIR) completed by the provider. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at previous inspection reports, information received and statutory notifications. A notification is information about important events and the provider is required to send us this by law. We contacted some other professionals who have contact with the service and asked them for their views.
During the inspection we spoke with ten people who used the service and four relatives. We also spoke with five care workers, two domiciliary service officers (DSOs) and the registered manager.
We considered information contained in some of the records held at the service. This included the care records for three people, staff training records, staff recruitment documents and other records kept by the registered manager as part of their management and auditing of the service.
Updated
15 December 2016
This announced inspection was carried out on 1 December 2016. South East Division Re-ablement service (Amber Valley) provides a short term re-ablement service providing support and personal care to people in Amber Valley with the aim of enabling them to live independently in their own homes. On the day of the inspection there were 54 people using the service who received personal care.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff who understood the risks people could face and knew how to make them feel safe. People were given the support they required to regain their independence safely.
People received a flexible service that suited their individual circumstances because staff were available to provide this as planned. People were supported to be responsible for managing their medicines.
People were supported by staff who were trained and given guidance on how to meet their needs. People’s human right to make decisions for themselves was respected and encouraged.
People were supported to be responsible for ensuring they were able to meet their nutritional and healthcare needs.
People were treated with respect by staff who demonstrated compassion and understanding. They were encouraged to set goals to maximise their strengths and build on their independence.
People were given the support they needed to be responsible for meeting their own needs without being dependent on others. People knew how to raise any concerns if they needed to.
People used a service that was tailored to suit their needs. There were systems in place to monitor the quality of the service and make improvements when needed.