18 May 2022
During an inspection looking at part of the service
Red Rose Care Community is a nursing home providing personal and nursing care to up to 65 people. The service provides support to people with dementia and nursing care. At the time of our inspection there were 52 people using the service.
People’s experience of using this service and what we found
Enough staff were available to respond to people’s needs in a timely manner.
Medicines were administered in a safe way, however, monitoring and delivery of medicines in some areas of the home required review. We were not fully assured staff were following current government guidelines for wearing face masks. Systems were in place to manage risk for people. Accident and incidents were investigated, and measures were in place to prevent recurrence. People were cared for by staff that protected them from avoidable harm.
All staff completed an induction, received relevant training and supervision support for their roles. People’s needs were assessed, and people were involved in their care planning. People’s choices and preferences were adhered to. People were supported to have sufficient to eat and drink and they had a calm and enjoyable dining experience. The service worked well with agencies and other professionals to help provide effective care. The provider adapted the service to meet people’s changing needs. The provider was working in line with the principles of the mental capacity act.
People were supported, respected and well cared for. People were involved in making decisions about their life choices. The provider promoted equality and diversity, which was also reflected in people’s care plans.
The service had systems in place to monitor and share continuous learning. Where necessary relevant changes were made. However, the auditing tool used to identify shortfalls did not always identify issues and concerns we identified during the inspection. Management showed positive and motivated leadership and were clear about their role and responsibilities. We received positive feedback about the management of the service from people, families and staff. There was a positive culture throughout the service. Management were open and honest, encouraged people and families to be involved and worked well with healthcare professionals
We have made a recommendation about the providers auditing tool.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was Requires Improvement, published on. 19 November 2020.
The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective, Caring and Well-led which contain those requirements.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Red Rose Care Community on our website at www.cqc.org.uk.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.