MyCare Home Services Ltd

Updated 10 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was conducted by one inspector. An Expert by Experience supported the inspection by making phone calls to people using the service and their relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 3 October 2022 and ended on 1 November 2022. We visited the location’s office on 1 November 2022.

What we did before the inspection

We used all the information we held about the service, which included notifications of significant events.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We met the registered manager and staff working in the office. We spoke with the relatives of three people who used the service. We looked at records used by the provider for managing the service. These included the care records for four people, four staff records, records of medicines management, audits, meeting minutes and quality monitoring information.

Updated 10 November 2022

About the service

MyCare Home Service Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to adults. This is the only location for this provider. The owners are involved in the day to day management of the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 31 people were using the service.

People’s experience of using this service and what we found

People using the service were happy with the support they received. They liked the care workers and said they arrived on time and provided good quality care.

Risks to people's safety and wellbeing were assessed, monitored and managed.

People received their medicines safely and as prescribed.

There were systems for dealing with complaints, accidents, incidents and safeguarding alerts. The provider investigated and learnt from these.

There were enough suitable staff to care for people and meet their needs.

The service was appropriately managed. There were effective systems for monitoring and improving the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 17 June 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made.

Why we inspected

We carried out an announced comprehensive inspection of this service on 16 April 2019. No breaches of legal requirements were found but we identified improvements were needed regarding safe care and treatment and good governance. The provider completed an action plan after the last inspection.

We undertook this focused inspection to check they had followed their action plan and to confirm they met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for MyCare Home Services Ltd on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.