Background to this inspection
Updated
12 September 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service seven days’ notice of the inspection. This was because it is a small service and we needed to be sure the registered manager would be in the office to support the inspection.
Inspection activity started on 26 June 2019 and ended on 19 July 2019. We visited the office location on 11 July 2019.
What we did before the inspection
We reviewed information we held about the service since registration. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with 14 people who used the service, three of those in their own homes, and four relatives about their experience of the care provided. We spoke with ten members of staff including the registered manager, office staff and support workers.
We reviewed a range of records. This included six people's care records. We looked at five staff files in relation to recruitment and supervision, and a variety of records relating to the management of the service, including policies and procedures.
Updated
12 September 2019
About the service
Burlington Homecare (Hull) is a domiciliary care agency based in Willerby, Hull. Staff provide personal care and support to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was providing support for 44 people who were receiving personal care. This is the regulated activity the service is registered with us for.
People’s experience of using this service and what we found
People told us they felt safe. The registered manager and office staff understood risk management and policies were in place to keep people and staff safe. People were protected against abuse and discrimination and their rights were upheld. One person told us, “Yes I feel safe in all areas. I have got good rapport with staff.”
People's needs were assessed before they began to receive a service. Staff received an induction and training and were supported. This ensured they had the knowledge, skills and confidence to perform their role effectively.
People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff treated people with kindness and their dignity and privacy was respected. People spoke positively of the care they received from staff. A person told us, “They are very kind and caring.”
People received responsive care which met their needs.
The service was well-led by a registered manager who was keen to ensure compassionate care was provided. Staff were happy to work for the service and the positive manner of the team showed in the care people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on the 2 July 2018 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.