Archived: St Johns Court

Updated 28 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of two adult social care inspectors.

Service and service type:

The provider provided specialist ‘extra care’ housing. Extra care housing is a purpose-built building or an adapted single accommodation in a shared building or site. The accommodation was bought or rented and was the occupants own home. People’s care and accommodation are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; This inspection looked at people’s personal care and support service.

People using the service lived in flats which were on one site.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced due to the staff and people we needed to speak to being on one site.

Inspection activity started and finished on 22 February 2019 where we visited the office to see the service manager and staff, and to visit people, look at care records, policies and procedures.

What we did:

• Before the inspection the provider sent us a Provider Information Return (PIR). Providers are required to send us information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

• The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications received since the last inspection.

• We looked at the provider's website.

During the inspection:

• We spoke with three people who used the service and one family member who was visiting.

• We spoke with the service manager, the operations manager and two staff members. The registered manager was on annual leave so we could not speak with them.

• We looked at the care records of four people.

• We looked at four staff records, including training and recruitment records.

• We looked at other records to do with the management of the service.

Updated 28 March 2019

About the service:

St John’s Court provides home care services to people who live in their own homes which are based in one location at St John’s Court. At the time of the inspection the service was supporting 25 people. People supported included older people and people living with dementia.

For more details, please see the full report which is on the Care Quality Commission website at

www.cqc.org.uk

People's experience using the service:

• People received a service that was safe. The provider had systems and processes in place to manage medicines safely and protect people from the risk of harm and abuse.

• People received care and support from staff who were trained sufficiently and had the right skills and knowledge, and that led to good outcomes for people.

• Care workers had developed caring relationships with the people they supported. They respected people's dignity and privacy, and promoted their independence.

• People's care and support met their needs and reflected their preferences.

• Management processes were in place to monitor and improve the quality of the service. There was a positive, open and empowering culture.

Rating at last inspection:

• This was the first inspection at St John’s Court since it registered with the Care Quality Commission. The service was registered on 5 June 2018.

Why we inspected:

• This was a planned inspection to check that this service was meeting the regulations and to give them a rating.

Follow up:

• We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.