Archived: Abbey Court

Abbey Court is an extra care housing service within a purpose-built residential block which consisted of 51 flats and a range of communal areas people could freely access. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 34 people were in receipt of support with personal care provided by Alexander’s Care and Support Limited.

People’s experience of using this service and what we found

There was a strong person-centred culture. People consistently praised staffs’ efforts and told us they received high-quality care. Professionals told us staff went the ‘extra’ mile to ensure people were supported to achieve positive outcomes.

People were protected from the risk of experiencing abuse. Staff completed regular training and understood their responsibilities. Potential risks to people had been assessed and measures were put in place to ensure their safe management. There were clear safeguarding processes in place to identify, record and respond to all incidents and accidents. People were supported to receive their medicines by trained staff and there were robust procedures in place to support people to receive their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to maintain a sense of autonomy and staff provided appropriate support to enable people to maintain control of their lives and the care provided. Staff told us they felt valued and supported and had access to a range of training opportunities to enable them to continually develop their skills.

People’s care plans were person-centred and focused on their strengths and abilities. People received appropriate levels of care and support that was responsive to their needs. People were provided with a range of opportunities to engage in social activities and staff encouraged people to build meaningful relationships through extended networks.

The service was led by a committed and experienced leadership team. There were robust systems in place to promote the delivery of high-quality care which was supported by a rage of service monitoring and audits to drive improvement. Collaborative working was a high priority in ensuring people had access to the appropriate services and resources to maintain their health and wellbeing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection to award a rating of this service following a change to the registered providers details.

Why we inspected

This was a planned inspection based on our inspection timescales.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.