24 April 2013
During a routine inspection
We looked at the care files of three people using the service. We found that individual needs were established when people were first referred to the service and were regularly reviewed. Support plans were continually evolving to respond flexibly to changes in peoples' needs.
The provider had a policy in place about safeguarding people who use the service from abuse. We spoke with two members of staff. Both were aware of the safeguarding policy and able to correctly explain the procedure that it stated should be followed.
We spoke with a relative of a person who used the service. They told us the staff were "very good". Staff were generally recruited to support a particular individual. The staff members we spoke with told us that before they joined their teams they were given sufficient information and training to be confident they were able to meet the particular needs of the person they were supporting. We saw that staff training was up to date and that a system of regular supervision sessions and annual appraisals was in place.