18 February 2014
During a routine inspection
All of the people we spoke with gave positive feedback about the service. They told us the manager and care staff respected their choices about the way care was delivered. All of the people told us they would recommend it to other people.
Comments received included: "they're fantastic"; "I can't say a word wrong about the service"; "they respond quickly when you need them"; "I shall miss them massively when my child reaches 18" and "I can't fault them in any way."
All the people who used the service were provided with comprehensive information. The information pack contained additional information regarding services to disabled children and support networks for families.
The service's safeguarding procedures minimised risks to the people for whom they provided care.
Systems were in place to ensure sufficient numbers of suitably qualified staff were provided to families. Parents and the provider told us there was flexibility in the system. This ensured families received the agreed level of support from a consistent team of staff. Staff received appropriate levels of support and training to enable them to meet the needs of the children for whom they cared.
We saw effective systems were in place to monitor and improve the quality of the service families received.