We carried out a review of the data available to us about Elmswood Park on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elmswood Park, you can give feedback on this service.
Elmswood Park provides personal care and support to people living in self-contained flats located in a single building. This is known as extra care housing and is operated by an independent housing provider which is Mosscare St Vincents Housing.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there were 21 people being provided with personal care and support by the service.
People’s experience of using this service and what we found
People were safe at the service. However, we received mixed feedback from people about whether staff arrived on time. The provider monitored care visits to reduce the risk of people experiencing late or missed care visits, but further improvements were needed. Recruitment procedures had been followed to ensure new staff were suitable.
Risks to people were managed. The provider had appropriate infection control measures in place and medicines were managed safely.
Risk assessments and care plans had been recently reviewed and were up to date. Staff knew the people they were supporting well and had read the care plans. However, we found some care plans needed to be more personalised. We have made a recommendation about the person-centred care planning.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, further work was required to ensure timely mental capacity assessments were undertaken for specific decisions.
The provider's governance systems and processes used to assess, monitor, and mitigate risks and to develop and make improvements were not fully effective or robust.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 13 November 2020 and this is the first inspection.
Why we inspected
This was a planned inspection of a new service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.