This domiciliary care inspection took place over two days on 28 January and 3 February 2016.
Magenta Domiciliary Care is a small domiciliary care agency that provides care and support to adults that require support to live at home including, for example, older people and people with learning disabilities. The agency staff provided the regulated activity of personal care to six people when we inspected, but also provides a range of other unregulated social support such as accompanying people who want to get out for leisure, social, health or work purposes. The service is predominantly provided to people living in the Kettering, Corby and Wellingborough areas of Northamptonshire, although not restricted to these locations.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.
People were supported in their own homes by trained staff that were able to meet people’s needs safely. There were sufficient numbers of staff employed to meet people’s assessed needs.
People were protected from the risks associated with the recruitment of staff by robust recruitment systems and appropriate training. Risk assessments were in place to reduce and manage the risks to people’s health and welfare.
People’s care plans reflected their needs and choices about how they preferred their care and support to be provided. Staff were caring, friendly, and responsive to people’s changing needs. Staff were able to demonstrate that they understood what was required of them to provide people with the care they needed.
People were treated with dignity and their right to make choices about how they preferred their care to be provided was respected. People had been kept informed in a timely way whenever staff were unavoidably delayed, or when another member of staff had to be substituted at short notice.
People’s rights were protected. People knew how to raise concerns and complaints. Complaints were appropriately investigated and action was taken to make improvements to the service when this was found to be necessary.
There were systems in place in place to assess and monitor the quality of the service. People’s views about the quality of their service were sought and acted upon.