5 June 2019
During a routine inspection
Support4U is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection five people were being supported to live independently in a supported environment. The service has been developed and designed in line with principles that reflected the need for people with learning disabilities and autism to live meaningful lives. This included control over choice and independence. Each person had their own accommodation with their own tenancy.
People’s experience of using this service:
People told us they felt safe and staff knew how to protect people from the risk of harm or abuse.
People’s risks were assessed, monitored and managed.
People were supported by enough numbers of staff that had been safely recruited. Medicines were given as prescribed.
Accidents and incidents were monitored and reviewed. The registered manager informed us about significant events as required by law.
People were cared for by staff who had the skills and knowledge to meet their needs, Staff understood their roles and felt supported by the management team.
Staff sought people’s consent before support was provided. People were supported to access healthcare agencies when required.
People told us staff were kind in their approach. People told us their dignity and privacy was maintained and they were involved in the planning and review of their support.
People received care that was responsive to their needs. Support records showed people were fully consulted about all aspects of the support provided.
The provider had a complaints process in place which people were aware of and knew how to access. The complaints procedure was also available in an easy read summary to aid communication for people.
The provider had quality auditing and monitoring systems in place which included monitoring people’s progress. Reviewing the service delivery to ensure people’s safety. Staff meetings were held, and feedback sought from people, so lessons could be learnt if needed. The management team were approachable and the culture of the organisation open and friendly.
Rating at last inspection:
This was the first inspection of the service since registration on 29 August 2018.
Why we inspected:
This was a planned inspection
.
Follow up:
We will continue to monitor the service through intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk