Seeds Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were able to access care in ways that met their individual circumstances and protected equality characteristics, when they needed it. People’s preferences and choices were respected. People's communication needs were known and understood by staff. Staff helped people to communicate with the inspection team. People were not restricted and were able to access the community for leisure and access resources available to support a healthy and fulfilling life.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us about their active, busy lives. People went to college, days out by public transport, swimming and to church. People were encouraged to have new experiences. A person told us, “I’ve been to see a band. I’ve never been to a concert before and this was the first time. I want to go again”. Maintaining and developing relationships with other people was also prioritised. People got together with other people who used the service who had similar interests such as seeing a particular film at the cinema. People also spoke excitedly about their time on holiday. They said they particularly enjoyed being with lots of other people and sharing the experience with staff. People communicated that they were happy and involved in activities that were meaningful to them. Relatives told us that staff listened to the wants and wishes of their loved ones, and tailored support to how they wanted and needed it. A relative said, “The home has been very helpful in working with me to facilitate contact which I am extremely grateful for.”

Staff were committed to upholding people’s rights they understood the importance of people not being restricted due to their health or disability. Staff told us they have monthly meetings with people to check what has gone well and not so well and the reasons why. These meetings also reviewed any accidents and incidents, reviewed any health concerns, pending health appointments and goals for the next month were discussed and were a good way to gain feedback from people.

The processes to gain people’s views and experiences were in place. The organisation was committed to supporting people’s individual activity and promoting people’s level of well-being. At keyworker meetings discussions took place about setting goals for people about things that were important to them. For example, one person had been going on more walks and this had had a positive effect on their well-being. Regular tenants meetings were also held. Staff were sent an annual survey to provide opportunities to give feedback. They also had monthly team meetings and supervision sessions with their line managers.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.