10 November 2020
During an inspection looking at part of the service
Ashlee Residential Care Home is a care home providing personal care for up to 21 people. There were 19 people living at the home at the time of our inspection. The service provides support to older people with a range of support needs including complex health conditions and dementia. The service is provided in one adapted building over two floors.
People’s experience of using this service and what we found
Risks associated with people’s care and support and the environment were not always effectively monitored and managed. The service did not have a registered manager, they had recruited a manager, but the deputy was acting as manager at the time of our inspection.
Medicines were managed safely, they had an electronic system in place which effectively prompted times which medication should be administered.
There was enough staff to meet people’s needs and safe recruitment practices were followed.
The carpets required cleaning throughout the home, some needed to be replaced as they were worn out.
People were not always supported to have maximum choice and control of their lives; people were not always consulted on decisions within the home which would affect them.
People were supported with their health needs and had access to healthcare services. People were supported by staff who had not always had up to date training in current practises.
People were supported well by staff who cared for them and treated them with dignity and respect. Family members spoke highly of the staff team and felt that people were well looked after and kept safe.
People were not given a choice of activities, they shared an activities co-ordinator with another home and only had activities every other day. We were advised that staff carried out some activities but at the time of our inspection we did not see anyone engaged in meaningful activity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (Report published 19 August 2019).
Why we inspected
We received information regarding the management and overall cleanliness of the service. There were also concerns about the staffing levels and lack of PPE during the pandemic.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The overall rating for this service is ‘Requires Improvement’.