About the service: ¿ House of Shan Ltd provides personal care, support and accommodation for up to three people with mental health needs. At the time of the inspection, there were two people using the service.
People’s experience of using this service:
¿ People using the using the service told us they enjoyed living there and felt safe.
¿ People lived independent lives and were not restricted from leaving the service.
¿ People told us they went out and did their own shopping and to their health appointments. They told us that staff supported them to take their medicines on time and cooked nice food for them.
¿ Some staff files only contained one reference when the provider’s requirements asked for more. We raised this with the registered manager who sent us copies the required references after the inspection.
¿ There were enough staff employed to meet people’s needs. Staff were competent to carry out their duties and received training in areas that were relevant to supporting people with mental health.
¿ Risks to people were managed in a way that kept them as safe as possible.
¿ Care plans were individual to each person and considered ways in which people’s independence could be promoted. They were outcome based and included small targets for people to aim for. They were reviewed on a regular basis and care workers completed regular reports documenting people’s progression towards their goals.
¿ No formal complaints had been received from people. The provider explored any concerns through service user meetings.
¿ Feedback from people, staff and healthcare professionals was positive.
¿ Quality assurance checks were in place.
¿ The registered manager was aware of her responsibilities as a manager.
¿ The service met the characteristics for a rating of “Good” in all of the key questions we inspected. Therefore, our overall rating for the service after this inspection was “Good”.
¿ More information is in our full report.
Rating at last inspection:
¿ At our last inspection, the service was rated “Good”. Our last report was published on 22 July 2016. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.
Why we inspected:
¿ This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
¿ We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates a per our re-inspection plan.