People using the service were treated with respect and their dignity was preserved. We spoke with two people in the reception area. They commented on the effort that was made to avoid people feeling embarrassed. One said, 'There is a card that you can point to if you don't want to say what the problem is'. All consultations were conducted in private, with a telephone translation service being used to assist people for whom English was not their first language. People were given the information they needed to make informed choices about the sexual health checks and contraception that best suited their needs. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.
People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
Where appropriate, referrals were made to the local safeguarding authority.
The provider had effective systems to regularly assess and monitor the quality of the service and took action to ensure that it was maintained.