20December 2023
During an inspection looking at part of the service
We carried out a targeted assessment of Bildeston Health Centre on 21 December 2023 without a site visit. Overall, the practice is rated as good. We rated the key question of responsive as good.
Safe -good
Effective – good
Caring - good
Responsive -good
Well led – good
Following our previous inspection in May 2023, the practice was rated good overall and for all key questions. At this inspection, we rated the practice good for providing responsive services.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Bildeston Health Centre on our website at www.cqc.org.uk
Why we carried out this inspection
We carried out this inspection as part of our GP responsive assessment
- Responsive question inspected
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- The practice had achieved outstanding results in the national GP Patient survey and had maintained these high scores for several years.
- Services were tailored to meet the needs of individual people and were delivered in a way to ensure
flexibility, choice and accessibility to provide strong continuity of care.
- There were innovative approaches to providing person-centred pathways of care that structured regular home visits for housebound patients.
- We found that patients individual needs and preferences were central to the delivery of services.
- Patients could access care and treatment in a timely way.
We identified an area of outstanding practice :
- The practice had a large population of elderly patients and recognised travelling to the practice was difficult at times. In response, the provider wanted patients to contribute to access discussions and would arrange 3 meetings a year to gain patient feedback in local village halls in each locality of their practice boundary areas. We were told over 200 patients would attend each meeting.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care