The Street Lane Practice

Updated 19 February 2024

We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at The Street Lane Practice on 21 March 2024. Overall, the practice is rated as good. Following this assessment, the key question of responsive remains rated as good. The assessment was carried out to understand people’s experiences in accessing GP services. We know demand for GP appointments remains exceptionally high with more appointments being requested than ever. Despite this increase in demand, we recognise the work that GP practices have been engaged in, through their staff, in ensuring that they provide safe, quality care to the people that use their services. We recognise that due to the increase in demand access to services remains a concern for the public. We carried out the assessment as part of our work to understand how practices are working to try to meet increased demand for access and to better understand the experiences of people who use services. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

Updated 19 February 2024

People’s experience The latest GP patient survey results for this practice were published in July 2023. The results indicated that the provider was performing in line or above local and national averages. 76% of the patients had a good overall experience at this GP practice compared to the national average of 71%. The survey results also showed that 52% of the patients found it easy to access this practice by phone. This was in line with the national average which was 50%. The surgery obtained feedback from patients through the Friends and Family Test. Patients were able to leave feedback on the practice website. Data obtained from patients indicated high levels of positive feedback. The practice had an active Patient Participation Group (PPG) group that met regularly and provided direct feedback to the practice. The practice worked closely with the Patient Participation Group and utilised the feedback to help improve the service. For example, the practice reviewed and increased the capacity of its telephony access system as a direct response to feedback from the PPG as patients were previously experiencing longer call waiting times. The practice was in a purpose-built building which was accessible for wheelchair users.