People expressed their views and were involved in making decisions about their care and treatment. We saw that staff dealt with enquiries from patients as discretely as possible. Patient's told us, 'There is no rush to get you out. They listen to you'; 'You are not a number; you are a patient' and 'I've no qualms about seeing any of the doctors.'Patients we spoke with were complimentary about the care they received. We saw there were system in place to monitor and review people's care and treatment. One patient told us, 'There's nothing I feel I couldn't approach any of them for. I have confidence in the lot.'
The practice had in place safeguarding policies for both children and vulnerable adults. There was an identified lead clinician and staff were aware of what action to take should they have any concerns.
We found some areas of the practice had not been cleaned appropriately. It was unclear if cleaning staff were using appropriately colour coded equipment and current cleaning equipment was not stored correctly. Some sharps boxes had been overfilled.
The provider had a recruitment policy in place. General practitioners and nurses employed within the practice were checked to ensure they had an up to date registration with the appropriate professional body.