Compassionate Care Home Care Ltd

Updated 11 October 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection included a visit to the agency’s office on 18 September 2018. We gave the service short notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure that the registered manager would be at the office.

We used information the provider sent us in the Provider Information Return. This is information we require registered providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

The inspection team consisted of one adult social care inspector and one expert-by-experience. An expert-by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had experience of supporting and caring for older people.

On 18 September 2018 we visited the agency office and spoke with the registered manager and the service manager. When we visited the office, we reviewed a range of records about people's care and how the domiciliary care agency was managed. These included four people’s care records, medicine administration record (MARs), staff training, support and employment records, quality assurance audits and findings from questionnaires that the registered provider had sent to people.

As part of the inspection we spoke with eight people who used the service and one relative. We spoke with three care staff by telephone. We also contacted two health and social care professionals to gain their views of the service.

Updated 11 October 2018

Compassionate Care Home Care is a domiciliary care agency. It provides personal care to people living in their own homes in the community. The location provided the regulated activity in the Barnsley area. CQC only inspects the service being received by people provided with ‘personal care’. This means help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection 20 of the people the service supported were receiving personal care.

The inspection took place on 18 September 2018. To make sure key staff was available to assist in the inspection the registered provider was given short notice of the visit.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of the service since it was registered in July 2017. We rated the service as Good.

Everyone we spoke with, without exception, said they were very happy about the service they received from Compassionate Care. They said staff were kind, considerate, respected people and always maintained their dignity.

People told us they felt safe with the staff. They said staff were very rarely late, never missed calls and always stayed the allotted time, ensuring their needs were met. We found staff had good knowledge of how to spot the signs of abuse and of what action to take to protect people. Risks were well managed. Staffing levels were sufficient to make sure people's care and support needs were met safely and the recruitment processes minimised the risk of unsuitable staff being employed.

People received their medicines safely and people who required the involvement of health care professionals were assisted to obtain this support. Where the service supported people with their meals, people’s individual needs and preferences were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff told us they enjoyed working for the service and received good support and training.

People received individualised, person centred care that met their needs. People were listened to and felt confident to raise any concerns and complaints. People's privacy and confidentiality were maintained as records were held securely.

The quality monitoring systems and the management structure ensured effective management, review and oversight. A system was in place for checking the quality of the service. People were consulted about the quality of the service and their views were respected and used drive improvement. There was a commitment to continuous learning and improving the service. It was evident that the service worked well in partnership with others to ensure people’s needs were met

Further information is in the detailed findings in the full version of the report.