The Care Quality Commission
  • Doctor
  • GP practice

Dr Shepherd & Partners Also known as The Filey Surgery

Overall: Good read more about inspection ratings

The Filey Surgery, Station Avenue, Filey, North Yorkshire, YO14 9AE (01723) 515881

Provided and run by:
Dr Shepherd & Partners

Important:

We issued a requirement notice to Dr Shepherd & Partners on 16 August 2024 for not meeting the regulations relating to staffing at Dr Shepherd & Partners.

All Inspections

During an assessment under our new approach

Dr Shepherd & Partners is a general practice (GP) providing general medical services to a registered population of approximately 8900 patients in Filey. Following the previous inspection of this service under our old methodology in November 2019 it was rated as being good overall and for all key questions. We carried out this assessment on 5 June 2024 due to feedback received into CQC. We looked at quality statements in the key questions of safe and well-led. During this assessment we found that the way the practice was led and managed mainly promoted the delivery of high-quality safe care and good access for patients. However, we identified a breach of regulation in relation to staffing as we were not assured that persons employed in the provision of regulated activities received the appropriate support, training, appraisal, professional development and supervision to enable them to carry out their duties. The service has therefore been rated as good for the provision of safe services but as requires improvement for the provision of well-led services. The services remains rated as good for effective, caring and responsive services so therefore remains rated as good overall. We have asked the provider for an action plan in response to the concerns found at this assessment.

During an inspection looking at part of the service

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions Safe, Effective and Well Led.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review and improve the monitoring of controlled medicines.
  • Review and improve the process of identification of risk assessments.
  • Review and improve the process for monitoring and improving exception reporting.
  • Review and improve the uptake of children’s immunisations.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

25 November 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Nunn and Partners (also known as Filey Surgery) on 25 November 2014. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services that meet the needs of the population it served.

Our key findings were as follows:

  • Patients who use the service were kept safe and protected from avoidable harm. The building was well maintained and clean.
  • All the patients we spoke with were positive about the care and treatment they received. The CQC comment cards and results of patient surveys showed that patients were consistently pleased with the service they received. The practice had recruited an additional nurse to facilitate the development of care plans for patients over 75 years of age with complex needs.
  • There was good collaborative working between the practice and other health and social care agencies that ensured patients received the best outcomes. Clinical decisions followed best practice guidelines.
  • The practice met with the local Clinical Commissioning Group (CCG) to discuss service performance and improvement issues.
  • There were good governance and risk management measures in place. The leadership team were visible and staff we spoke with said they found them very approachable.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

10 October 2013

During a routine inspection

During our announced inspection we spoke with eight patients, two members of the patient participation group, the registered provider (Dr Shepherd), two GPs, the practice manager, dispensing technicians, two practice nurses, one health care assistant, and one reception member of staff.

Patients who received treatment at the practice told us they were very happy with the care and treatment they received and they had confidence in the staff. One patient told us 'I can't praise them enough. When my relative was sick and I had reached the end of my tether they came and sorted out extra care so that I could manage'. Another person told us 'When I was ill I discussed my treatment options with my doctor who was very clear about the consequences of not having any treatment'.

Patients expressed their views and were involved in making decisions about their care and treatment. We saw that patients were given information and support with regards to treatment options and that staff maintained patient's privacy and confidentiality.

Patients had their medications prescribed and dispensed at the time they needed them and in a safe way.

Staff had received appropriate professional development and training to ensure they could meet the needs of the people who used the service. Staff could tell us who they would contact if they had any concerns about child protection issues or abuse of patients. The practice had systems in place to assess and monitor the quality of the service that people received.