Effective systems to reduce the risk and spread of infection were in place.
Medicines were managed safely. Processes were in place to audit medicine for use in an emergency, and prescription pads were kept securely with systems to identify missing prescriptions.
People were not fully protected from abuse because of a lack of training for staff and a lack of awareness of their roles and responsibilities in relation to abuse.
People were not protected against the risks associated with infection because appropriate procedures were not always followed by the staff.
Medicines were not always kept safely, and the processes to ensure the security of medicines and prescription pads had not been risk assessed.
There were robust and effective systems for assessing and monitoring the quality of the service.