18 November 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection on 18 November 2014 to Hunmaby Surgery. The practice has approximately 4,000 patients in the catchment area of Hunmanby, Filey, Flamborough and surrounding areas.
Overall, we rated this practice as good.
Our key findings were as follows:
- The leadership, governance and culture were used to drive and improve the delivery of care.
- People told us they were treated with professionalism, respect and that the practice responded well to temporary resident care and support.
- The practice worked well with other providers, especially around long term conditions and palliative care.
- The practice had systems and processes in place to ensure they provided a safe service.
- The practice was visibly clean and tidy.
- The practice offered a variety of pre-booked appointments, walk-in clinics, extended opening hours and regular home visits.
- Incidents and complaints were appropriately investigated and responded to.
However, there were also areas of practice where the provider needs to make improvements
The provider should:
- Ensure staff who undertake chaperoning are trained.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice