- GP practice
Spinney Hill Medical Centre
Report from 23 December 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 27 January 2025. Spinney Hill Medical Centre is a GP practice which delivers services to around 21,000 patients under a contract with NHS England. The main site situated is at 143 St Saviours Road, LE5 3HX and a branch site is located at 132 Doncaster Road, LE4 6JJ. The National General Practice Profiles states that 78% of the patient population are Asian, 11% White, 4.5% Black, 2% Mixed and 4% other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the fourth decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
SAFE: The service had a proactive learning culture and people could raise concerns. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning any changes.
EFFECTIVE: People were involved in assessments of their needs. Care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent.
CARING: People were treated with kindness and compassion. They treated them as individuals and supported their preferences. People had choice in their care and treatment.
RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People received fair and equal care and treatment.
WELL-LED: Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. There were strong governance procedures for the practice which demonstrated continuous learning, evolving and improving services. Staff understood their roles and responsibilities.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was a Patient Participation Group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes following feedback and were passionate about supporting all community groups within the local area to promote health services available to patients.