Willow Green Surgery

Updated 23 August 2018

Willow Green Surgery is a practice offering general medical services to the population of East Preston and the surrounding area in West Sussex. There are approximately 9,900 registered patients. The practice had recently taken on an additional 1,200 patients because of a nearby practice closure.

The practice population has relatively large numbers of people aged 65, 75 and 85 and older compared to the local and national average. It has less than the local and national average numbers of patients under the age of 18. The percentage of registered patients living in deprivation (affecting both adults and children) is lower than the average for both the clinical commissioning group area and England.

Willow Green Surgery is run by four GP partners. The practice employs two salaried GPs. Three of the GPs are male and three are female. There is one nurse practitioner, three practice nurses, two healthcare assistants, two paramedic practitioners, a team of administrative and reception staff and a practice manager.

The practice is registered to provide the regulated activities of diagnostic and screening procedures; treatment of disease, disorder and injury; maternity and midwifery services; family planning; and surgical procedures.

Services are provided from one location:

Willow Green Surgery, Station Road, East Preston, Littlehampton, West Sussex, BN16 3AH

For information about practice services, opening times and appointments please visit their website at http://www.willowgreensurgery.co.uk

Updated 23 August 2018

This practice is rated as Good overall. (Previous rating October 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Willow Green Surgery on 22 June 2018 as part of our inspection programme.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved patients in their care and treated them with compassion, kindness, dignity and respect
• Patient feedback on the service provided was positive.
• Patients found the appointment system easy to use and reported that they could access care when they needed it.
• Staff enjoyed working at the practice and felt supported by management.
• Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

The areas where the provider should make improvements are:

• Improve the recording of significant events and ensure actions agreed are followed up.
• Provide awareness training for all staff on the ‘red flag’ sepsis symptoms that might be reported by patients and how to respond.
• Continue efforts to increase the uptake of cervical screening.
• Complete the full cycle for audits undertaken so that improvements to care and treatment can be demonstrated.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 23 August 2018

Updated 23 August 2018

Updated 23 August 2018

Updated 23 August 2018

Updated 23 August 2018

Updated 23 August 2018