New Street and Netherton Group Practice

Updated 8 February 2024

New Street and Netherton Group Practice is located in Huddersfield, West Yorkshire.

The address of the practice is:

New Street Surgery

21 New St, Milnsbridge

Huddersfield

West Yorkshire

HD3 4LB

The provider is registered with CQC to deliver the Regulated Activities;

• Diagnostic and screening procedures
• Family planning
• Maternity and midwifery services
• Surgical procedures
• Treatment of disease, disorder or injury

The practice is situated within Kirklees, and falls within the West Yorkshire Integrated care system (ICS). The practice provides services to approximately 8,000 patients under the terms of a General Medical Services (GMS) contract. This is a contract between general practices and NHS England.

The practice is part of Viaduct primary care network (PCN), a wider network of GP practices across the locality.

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in fourth lowest decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 82.1% White, 9.9% Asian, 4% Mixed, 2.7 % Black and 1.3% Other.

The service is run by a partnership of three GPs and the team includes: four salaried GPs (which amounts to 4.4 whole time equivalent GPs), one advanced nurse practitioner (ANP), three practice nurses and one healthcare assistant. The GPs are supported at the practice by a practice manager and team of reception/administration staff.

The practice is open between 8.30am to 6.00pm Monday to Friday. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments.

Extended access is provided locally by the PCN where weekend appointments are available. Patients can access the Out of hours service by calling 111.

Updated 8 February 2024

We carried out an announced assessment of New Street and Netherton Group Practice on 12 January 2024. The assessment focused on the responsive key question.

Following our previous inspection on 10 January 2019 the practice was rated good overall and for all key questions. The full reports for previous inspections can be found by selecting the ‘all reports’ link for New Street and Netherton Group Practice on our website at www.cqc.org.uk.

The service continues to be rated as good for the responsive key question as a result of the findings of this focused assessment. The practice continues to be rated as good overall as this was the rating given at the last comprehensive inspection. The ratings below include the ratings from the last comprehensive inspection.

Safe - Good

Effective - Good

Caring - Good

Responsive – Good

Well-led - Good

Why we carried out this review

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the review

This assessment was carried out remotely. It did not include a site visit.

The process included:

• Conducting an interview with the provider and members of staff using video conferencing.
• Reviewing patient feedback from a range of sources
• Requesting evidence from the provider.
• Reviewing data we hold about the service
• Seeking information/feedback from relevant stakeholders

Our findings

We based our judgement of the responsive key question on a combination of:

• what we found when we met with the provider
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

• During the assessment process, the provider highlighted the work they are doing to maintain and improve the responsiveness of the service for their patient population.
• The provider organised and delivered services to meet patients’ needs.
• People were able to access care and treatment in a timely way.
• Complaints were listened to, managed appropriately and used to improve the quality of care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care