Werrington Village Surgery

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Werrington Village Surgery is a GP practice located in Staffordshire and delivers service to 8001 patients under a contract held with NHS England. The National General Practice Profiles states that the surgery demographic details are as follows: Asian 0.9%, Black 0.6%, Mixed 1.2%, Other 0.2%, White 97.0%. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. The service premises were on one floor and included a hearing loop and were dementia friendly and suitable for people with mobility issues. We carried out an announced assessment of 33 quality statements, under the safe, effective, caring, responsive, and well-led key questions The assessment was carried out remotely and included an on-site assessment.

People's experience of this service

People were positive about the quality of their care and treatment. The National GP Patient Survey showed people were satisfied with services, with some concerns around access. There was a patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how they had a good relationship with management and were confident to give feedback and make suggestions, with the knowledge they would be listened to, and action would be taken if appropriate.