Evergreen Practice

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: We carried out a focused assessment between 2 and 12 July 2024. Evergreen Practice is a NHS GP practice which provides primary care services to patients from one location in Bracknell, East Berkshire. We conducted this assessment to follow up our enforcement action from the last assessment where we found a single breach of regulation related to good governance. We assessed 5 quality statements across the key questions of safe and well-led and have combined the scores for these areas with the scores from the last assessment. The service is currently rated good overall and is now rated good for all the key questions: safe, effective, caring, responsive and well-led. At this assessment we found the service had made improvements and there were now clear governance arrangements between the practice and the Primary Care Network (PCN) related to staffing arrangements. Processes to manage medicines safety alerts from the Medicines and Healthcare products Agency were now effective. Processes to manage significant event activity (SEA) now ensured incidents were identified and learning was shared throughout the practice. Systems and processes to manage risks within the practice now provided clear information to management and risk was monitored. Systems and processes to support staff to speak up were clear and staff were confident about how to these. The service had a clear vision and strategy for the future focused on the needs of people and the community. Patients could request appointments in a way that met their needs and patients were able to access care and treatment in a timely manner.

People's experience of this service

To hear from patients about their experiences we asked the practice to share details of our Give Feedback on Care process. We did not receive any feedback directly from patients during the assessment period but reviewed feedback between this assessment and the last. Recent feedback was positive and people using the service found it to be friendly, professional, easy to access and, highly supportive of patients’ needs. External data sources showed patients were able to access care, support, and treatment in a timely manner and in a way that met their needs or preferences. Our review also found this service was performing very well when compared to nearby practices and the national averages.