The Care Quality Commission
  • Doctor
  • GP practice

The Marine and Oakridge Partnership

Overall: Good read more about inspection ratings

Marine Surgery, 29 Belle Vue Road, Southbourne, Bournemouth, Dorset, BH6 3DB (01202) 425588

Provided and run by:
The Marine and Oakridge Partnership

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Marine and Oakridge Partnership on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Marine and Oakridge Partnership, you can give feedback on this service.

2 October 2019

During an inspection looking at part of the service

We carried out an announced focused inspection at The Marine and Oakridge Partnership on 2 October 2019 as part of our inspection programme.

We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a change to the quality of care provided since the last inspection.

This inspection focused on the following key questions: Effective and Well led.

Because of the assurance received from our review of information we carried forward the ratings for the following key questions: Safe, Caring and Responsive.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • There was strong leadership and the management structure had been refined and improved to provide clear lines of support and reporting.
  • Staff had clear roles and responsibilities.
  • The culture was one of openness and transparency.
  • Governance and quality assurance systems ensured that a safe and effective service was provided to meet patient needs.
  • The practice welcomed feedback from patients, staff and external partners and acted on concerns when needed.
  • The practice worked with other GP practices, the clinical commissioning group and voluntary organisations to meet the needs of its patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

10/06/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Marine and Oakridge Partnership on 10 June 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, responsive, caring, well-led and effective services for older people, people with long term conditions, families, children and young people, working age people, people whose circumstances may make them vulnerable and people experiencing poor mental health.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
  • Information about safety was recorded, monitored, and addressed.
  • Risks to patients were assessed and generally well managed. However not all infection control improvements identified had been actioned.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff received training appropriate to their roles and any further training needs had been identified and planned for.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • 83% of respondents to a national patient survey said their overall experience of the practice was good.
  • Quality and outcome framework data for this practice in 2013/14 showed it had met 98.9% of the outcomes. This was higher than the national average of 94.2% for GP practices.

However there were areas of practice where the provider needs to make improvements.

Action the provider SHOULD take to improve:

  • Ensure actions required as a result of infection control audits are effectively managed.
  • Produce an annual infection control statement.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

2 June 2014

During a routine inspection

The Marine and Oakridge Partnership 29 Belle Vue Road, Southbourne, Bournemouth BH6 is located in the Bournemouth area of Dorset. There is a high proportion of people aged between 20 to 39, and 80 years living in the Bournemouth area. The main population of patients using the Marine and Oakridge practice are over 85 years and some of these patients have long term conditions such as heart conditions.

There are 10,170 patients registered at the practice. Eight GP partners, practice nurses, health care assistants, practice management team and administration staff support patients. A GP partner was a member of the East Bournemouth Clinical Commissioning Group (CCG). 

This practice is registered with CQC to provide diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder, or injury.

We spoke to patients and their carers. We reviewed written feedback from five patients, which was provided on comments cards in advance of the inspection. All patients provided positive feedback about the practice and staff. We reviewed the results of the 01/01/2013 – 30/09/2013 patient survey. This showed patients were consistently pleased with the service they had received.

We found effective chaperone (a member of staff supporting a patient during intimate examinations) and safeguarding vulnerable adults and children policies, which supported the needs of young people in the practice.

Patients were able contact the practice during opening hours and have a telephone consultation with a GP.

Patients in vulnerable circumstances were supported by staff who had a good understanding of their needs.

Patients with medical conditions or symptoms related to the misuse of alcohol and drugs visited the practice and were referred to external organisations for additional support.