Background to this inspection
Updated
2 May 2018
The Portishead Medical Group (www.pmg.org.uk) is a partnership comprising of eight GPs and the practice manager. The practice is based in the Portishead Health Centre in Victoria Square, Portishead, North Somerset, BS20 6AQ. It provides services to the residents of Portishead and the neighbouring Portbury, Clapton-in-Gordano, Weston-in-Gordano and Walton-in-Gordano.
The partners employ five salaried GPs, a team of nurses including a lead nurse and two advanced nurse practitioners, medical administration team, secretaries and summarisers, reception team and an appointments co-ordinator. There are eight male GPs and there are five female GPs.
It is a large practice with a rapidly expanding population of older patients. There were 18,400 patients registered with the practice with 26% of these being aged 65 years or older, this was greater than the England average. The practice is in one of the least deprived areas of England (decile 10). The practice has 2.5% of patients who are from BME groups.
The practice holds a personal medical services contract (PMS).
The practice provides training opportunities for trainee GPs and nurses.
Out of hours services are contracted to Brisdoc through the 111 telephone service.
The practice is registered to provide the following regulated activities:
Maternity and midwifery services
Treatment of disease, disorder or injury
Diagnostic and screening procedures
Family planning
Updated
2 May 2018
This practice is rated as Good overall. (Previous inspection June 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Portishead Medical Group
on 23 March 2018 as part of our inspection programme.
At this inspection we found:
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The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
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The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
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Staff involved and treated patients with compassion, kindness, dignity and respect.
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Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
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There was a strong focus on continuous learning and improvement at all levels of the organisation.
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The practice provided a range of additional services for patients which included providing facilities for local support groups; health educational evening meetings which could be accessed by any member of the community; free counselling sessions for young patients.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Families, children and young people
Updated
2 May 2018
Working age people (including those recently retired and students)
Updated
2 May 2018
People experiencing poor mental health (including people with dementia)
Updated
2 May 2018
People whose circumstances may make them vulnerable
Updated
2 May 2018