Updated 17 September 2024
Pitsmoor Surgery is a general practice (GP) providing personal medical services (PMS) to a registered population of approximately 14,898 patients in Sheffield and has a branch site at The Flowers Health Centre, 87 Wincobank Avenue, Sheffield, S5 6AZ. The National General Practice Profile states that 51% of patients registered at this practice are white, 22.4% asian, 12.25% black and 13.77 are of other or mixed nationality. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1st decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. We rated this service good under our previous methodology on 18 July 2016. We carried out this assessment on 16 and 23 October 2024 due to concerns received into CQC. The service remains rated good overall and for safe, effective, caring and well-led and has been rated requires improvement for responsive. During this assessment we found that the way the practice was led promoted the delivery of high-quality care although some improvement in governance arrangements was required with regard to practice policies, system processes and monitoring. The practice provided care in a way that kept patients safe and protected them from avoidable harm. Patients received effective care and treatment that met their needs and although attainment for the management of childhood immunisation and cervical cytology screening was below national averages, we observed the provider was proactively taking action to address this. Staff dealt with patients with dignity and respect. However, patient feedback with regard to accessing the service by telephone and access to an appointment was significantly negative. The provider was aware of patient feedback and although some actions had been taken as a result they had not driven adequate change to improve patient experience and required improvement.