Updated 20 September 2024
Date of assessment 29 October 2024 to 7 November 2024. Clare House is the main location of Amicus Health, there is a branch surgery located at Bampton. The practice is a NHS GP practice located in Tiverton and covers an area of low deprivation. There were approximately 18,546 patients registered with the service at the time of our assessment. We carried out the assessment in response to concerns received and the service having an aged rating. A total of 32 quality statements were assessed, across the safe, effective, caring, responsive and well led key questions. Scores were reached based on evidence found at this assessment. At this assessment we found there was a focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. Staff who worked at the practice were caring and kind and responded to people’s needs. There was a range of appointments and patients said they were able to access care and treatment in a timely manner. There were clear responsibilities, roles, and systems of accountability to support good governance and management. This included emergency preparedness and work force planning. The 2023 National GP Patient Survey demonstrated that patient satisfaction was above the national average in many areas. The practice reviewed and responded to feedback and continued to improve their systems and processes.