• Care Home
  • Care home

Cardinals Way

Overall: Good read more about inspection ratings

72 Cardinals Way, London, N19 3UY 07534 913485

Provided and run by:
Haven Bell Ltd

Latest inspection summary

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Background to this inspection

Updated 6 May 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

72 Cardinals Way is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager, who was also the nominated individual of the service provider who was registered with the Care Quality Commission (CQC). This means that the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

Our inspection activity started on 29 January 2020 when we visited the home’s location and ended 6 February 2020. We visited in February in order to meet people using the service and offer them an opportunity to tell us what they thought about their care.

What we did before the inspection

Before the inspection we looked at information we held about the service. This information included any statutory notifications that the provider had sent to the CQC. Statutory notifications include information about important events which the provider is required to send us by law. Other information we reviewed included the previous inspection report. This information helps support our inspections. We used all this information to plan our inspection.

We had not requested the provider to send us a provider information return prior to this inspection. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used other information about the service such as notifications of significant events and other information received through contact with the provider and other partner agencies to plan this inspection.

During the inspection

We spoke with the registered manager who was also the nominated individual for the service. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with each of the three people using the service, two support workers, the registered manager and the provider. We reviewed a variety of records which related to people's individual care and the running of the service. These records included each person’s care file, five staff employment records, medicines records, quality monitoring records and some policies.

After the inspection

We continued to seek clarification from the provider to validate evidence found. The manager supplied us with details of action they had taken to address the deficiencies we found in some record keeping. We also looked at some policies.

Overall inspection

Good

Updated 6 May 2020

About the service

72 Cardinals Way is a care home registered for three people living with enduring mental health and associated needs. There were three live in care workers who rotated with other live in care workers. There were shared bathroom facilities, a communal lounge a large kitchen with a dining area and a small garden with access through the lounge adjacent to the kitchen.

People’s experience of using this service and what we found

Staff understood their responsibility to protect people in their care from abuse and report any concerns they had. They knew how to recognise and report any concerns they had about people's safety and welfare.

Systems were in place to make sure there were enough suitable staff to support people at different times of the day. Staff received the support, training and guidance they needed to provide people with personalised care.

People received the support they needed to take their medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were caring and considerate relationships between people using the service and the staff that supported them. The ease with which people communicated was evident in all interactions we observed during this inspection and by what people told us.

The service demonstrated how well they provided for person centred care that was tailored towards each person’s specific needs. Improving people’s independence and experience of day to day life was at the centre of the way the service worked with people and had resulted in notable improvements to how people lived their lives. People were supported to maintain positive mental health, having each previously experienced prolonged mental ill health.

The provider had systems in place to manage and resolve complaints. People knew how to make a complaint and told us about who they would speak with if they wanted to raise anything.

The provider maintained diligent oversight of the service, identified and responded to care and other day to day matters as these arose.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 29 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.