Archived: Fiveways

Fiveways is a supported living service providing personal care to people within one house. At the time of our inspection six people with learning disabilities were living at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received the support they needed in relation to their individual risks. People were supported with their medicines safely. There were enough staff to support people safely. Suitable recruitment checks were carried out on staff. Staff followed good infection control practices and received training to understand their responsibilities.

Staff received the regular training in a range of topics to help them understand people’s needs, including those relating to people’s learning disabilities and autism. People received the support they needed to maintain their day to day health. People planned, shopped for and cooked their own meals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who understood them well and were kind. Staff treated people with dignity and respect and people determined the care they wanted. Each person had an activity programme in place based on their individual hobbies and interests and some people were involved in campaigns for the rights of people with learning disabilities. People were supported to attend group events, including many for people with learning disabilities arranged by the provider. Staff understood people’s communication needs well. The provider had a suitable process in place to respond to any concerns or complaints.

A registered manager was in post and people, a relative and staff had confidence in them. Our inspection findings showed they understood their role and responsibilities, as did staff. The registered manager engaged well with people, relatives and staff to hear their view and update them on service developments. The provider had good oversight of the service with checks and audits of every aspect of the service to ensure standards remained high.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This was our first inspection of the service since it registered with us in November 2018.

Why we inspected

This was a planned inspection based on the date the service registered with us.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.