We spoke with seven patients of Dr MA Bradley's surgery during our inspection. We did this to help us to understand the outcomes and experiences of patients who used the practice. All of the patients we spoke with were very happy with their care and gave particular praise to the time and attention they received from the GP's. Their comments included, 'I've had lots of support from the staff even the receptionists who always do what they say, even making sure a GP calls me back' and, 'I like that I can see my own GP so I don't have to explain everything each time I come.'We found that patients were involved in their care and treatment which was provided in a way intended to ensure their safety and welfare.
Patients who use the service were protected from the risk of abuse. Patients we spoke with told us they trusted the GPs and Nurses caring for them and felt safe receiving support from all of the staff at the practice.
Patients were cared for, or supported by, suitably skilled and experienced staff. However there were no robust arrangements to ensure that clinical staff were registered with professional bodies for the entirety of their employment.
There was an effective complaints system available. Comments and complaints people made were responded to appropriately.