Collingham Church View Surgery

Updated 27 February 2024

Collingham Church View Surgery is located at School Lane, Collingham, West Yorkshire, LS22 5BQ.

The provider is registered to deliver the regulated activities of diagnostic and screening procedures; maternity and midwifery services; treatment of disease, disorder or injury; and, surgical procedures.

The practice is situated within the West Yorkshire Integrated Care Board (ICB) and delivers a General Medical Services contract (GMS) to a patient population of over 9800 patients. This is part of a contract held with NHS England. The practice is part of a wider Primary Care Network (PCN).

Collingham Church View Surgery has a higher than the national average percentage of older patients and lower levels of income deprivation. They score 10 (of 10) on the deprivation rating scale with 1 being the lowest score.

The practice is open between 8am to 6.30pm Monday to Friday. The practice offered extended access on Saturdays and Sundays between 10am and 2pm.

Out of hours services are provided by 111.

Updated 27 February 2024

We carried out a targeted assessment of Collingham Church View Surgery in relation to the responsive key question. This assessment was carried out on 15 January 2024 without a site visit. Overall, the practice is rated as Good. We rated the key question of responsive as Good.

Safe – Good (carried forward from previous inspection in May 2019)

Effective – Good (carried forward from previous inspection in May 2019)

Caring – Good (carried forward from previous inspection in May 2019)

Responsive – Good

Well-led – Good (carried forward from previous inspection in May 2019)

The full reports for previous inspections can be found by selecting the ‘all reports’ link for the Collingham Church View Surgery on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the inspection

This inspection was carried out remotely.

This included:

• Conducting staff interviews using video conferencing.
• Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

• According to the National GP survey the practice had performed above national ‘access’ averages.
• Since the National GP Survey the practice had made improvements to their appointments system, this had resulted in an increase in appointments offered.
• The practice used performance data to target and improve access.
• The practice understood the needs of its local population and had carried out an in-depth analysis of their patient population and developed services accordingly.
• The practice had worked collaboratively within its primary care network and GP federation to ensure additional types of appointments and extended hours were available.
• The practice dealt with complaints in a timely manner and learned from them.

Whilst we found no breaches of regulations, the provider should:

• Continue to develop solutions to provide better access to their patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Healthcare