North Yorkshire County Council operate Ryedale House. This service is registered to provide personal care to people in their own homes within the communities of Malton, Pickering and the surrounding areas. The service can provide support for a maximum period of six weeks after referral to help people rehabilitate and increase their independence or long term to help people stay at home. At the time of the inspection the service was supporting 15 people in the community.At the last inspection, the service was rated ‘Good’. At this inspection we found the service remained ‘Good’.
There was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Throughout this report we will refer to the registered manager as ‘the manager’.
People told us they felt safe and well supported by staff from the service. The provider followed robust recruitment checks, to employ suitable staff, and there continued to be sufficient care staff employed to ensure home visits were carried out in a timely way. People’s medicines were managed safely.
Staff continued to receive appropriate training to give them the knowledge and skills they required to carry out their roles. This included training on the administration of medicines and on how to protect people from the risk of harm. Staff received regular supervision to fulfil their roles effectively, and had yearly appraisals to monitor their work performance.
People were supported to have choice and control of their lives and the policies and systems in the service supported this practice.
Where staff prepared and cooked meals for people, people told us they enjoyed good food. People and their relatives gave us positive feedback about staff and described them as “Friendly, kind and considerate.”
Staff knew about people’s individual care needs and care plans were person-centred and detailed. We were told staff treated people who used the service with compassion, dignity and respect.
People told us that the service was well managed and organised. The manager assessed and monitored the quality of care provided to people. People and staff were asked for their views and their suggestions were used to continuously improve the service.
Further information is in the detailed findings below