Patients expressed their views and were involved in making decisions about their care and treatment. Patients were given information and support regarding their treatment options. We spoke with 10 patients who were satisfied with the care and treatment they received. One patient said; 'They've been brilliant.' Another patient told us; 'They're good.' One patient told us they had regular reviews of their care and treatment, when they required.
The practice had clear information about how to safeguard children and vulnerable adults. The 10 members of staff we spoke with were clear on what to do if they suspected abuse was happening.
The practice had a recruitment policy and protocol in place to guide staff on the recruitment process. We saw staff had job descriptions which made clear their role and responsibilities.
Audits of infection control, clinical audits and the national Quality and Outcomes Framework (QOF) were carried out as a way of checking and improving working practices.