We carried out a review of the data available to us about Housing 21 - Hogshill Gardens on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Housing 21 - Hogshill Gardens, you can give feedback on this service.
Housing 21- Hogshill Gardens is an Extra Care Housing provider and domiciliary care service. The service provides personal care where required. Personal care is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Some people received personal care from other agencies or privately hired personal assistants.
The extra care housing is purpose-built and people live in their own flats in a communal building. There are 33 one bedroom apartments and six two bedroom apartments at this location, which is referred to as a court. There are communal areas and a shared garden. There were 35 people over 65 years of age receiving personal care at the time of this inspection.
People’s experience of using this service and what we found
People felt safe at the court and were happy with the care they received. Communal areas of the court were clean and bright and people used the areas to socialise. Risk assessments were carried out. Staffing levels were safe although people sometimes had to wait for care at busy times. Staff were recruited safely and were well trained.
People received effective care at the service . Where part of the package of care, people were supported to eat and drink well at the court and enjoyed the home cooked food provided by the chef. People had clear, well written care plans and staff read and followed them. Staff supported people to visit healthcare providers.
People were well cared for and staff cared about the people at the court. Staff took time with people, a member of staff told us, “I like sitting chatting to the residents, they have interesting stories.” People were encouraged to remain independent and could plan their own days. Staff respected people’s privacy.
People had personalised care plans and the care they received followed the plans. People were encouraged to remain active and involved. The service organised activities during the day in the communal areas such as bingo or coffee mornings and raffles and people were encouraged to invite their friends and families to join them.
The service was well led by a registered manager who was proud of their team. The registered manager was keen to promote the court as a home from home and was happy to learn from people’s feedback. The registered manager was well supported by the provider and in turn supported the staff. A member of the senior team was always available. Audits were carried out to constantly improve the service. Staff were happy to work at the court. A staff member told us, “Staff are good, we’ve a good manager, we work as a team.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 18 July 2018 and this is the first inspection.
Why we inspected
This was a planned inspection of a newly registered location.