Tower House Surgery

Updated 19 July 2018

Tower House Surgery is located in a purpose built detached property at Rink Road, Ryde, Isle of Wight, PO33 1LP.

The website can be found at www.towerhousesurgeryryde.co.uk

Tower House Surgery has an NHS Personal Medical Services contract to provide health services to approximately 11,846 patients in and around the Ryde area.

The practice covers a mixed urban rural population was placed in the fourth more deprived decile.

People living in more deprived areas tend to have greater need for health services. The lower the decile, the more deprived an area is. The practice had a higher than national average level of female patients over the age of 85.

The practice has six partners, two male and four female. One female salaried GP. The practice has three nurse practitioners, four practice nurses and two healthcare assistants.

The clinical team are supported by a practice manager, an office supervisor and a team of 18 receptionists, typist and administration support staff.

The practice has opted out of providing out-of-hours services to their own patients and refers them to the Out of Hours service via the NHS 111 service.

The practice was inspected by the Care Quality Commission in March 2016 and was rated as good overall.

Updated 19 July 2018

This practice is rated as Good overall. (Previous inspection March 2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? –Good

We carried out an announced comprehensive at Tower House Surgery on 9 May 2018. This inspection was carried out as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Patients found the appointment system easy to use and reported that they could access care when they needed it.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 19 July 2018

Updated 19 July 2018

Updated 19 July 2018

Updated 19 July 2018

Updated 19 July 2018

Updated 19 July 2018