Homestead is a purpose built GP surgery. The practice operates a weekday and Saturday morning service for over 6000 patients in the Wakefield area. The practice is responsible for providing primary care, and is registered to provide the regulated activies; diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.
The practice is open from 8 a.m. to 6:30 p.m. weekdays and 8 a.m. – 11 a.m. on Saturdays. A range of appointments are available, including telephone consultations and people are able to book these in person, over the phone or on-line.
Patients can dial 111 for telephone advice and if necessary can then be seen at Trinity Medical Centre.
Patients can also access the services at the Walk In Centre at King Street Health Centre which is open 7 days a week from 8a.m. – 8 p.m.
The patients we spoke with and who completed CQC comment cards were extremely complimentary about the care and treatment being provided. Patients reported that all the staff treated them with dignity and respect.
We found that the provider listens to patient comments and takes action to improve their service.
The building was well-maintained and clean and tidy. However there were areas of infection control practice and stock control which required improvement.
Effective systems were in place for the oversight of medication. Clinical decisions followed best practice guidelines.
We found that the leadership team was very visible. There were good governance and risk management measures in place. However there were some areas of significant event and incident recording which required improvement.
We also looked at how well services are provided for specific groups of people and what good care looks like for them. We found that the practice actively monitored patients. We saw that they made arrangements for older patients and patients who have long term health conditions to be regularly reviewed and to attend the practice for routine checks. We found that appointments provided flexibility for patients who were working and for children under the age of five years. Specific arrangements were in place to meet the needs of vulnerable patients, such as provision of a translation service.