Updated 19 September 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out this inspection
Service and service type
City Home Care Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
We visited the office location on 23 July 2019. We made telephone calls to people and their relatives following the inspection.
What we did before inspection
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.
During the inspection
We attempted to speak with 14 people who used the service or their relatives. We were successful at speaking with four people and two relatives about their experience of the care provided. We met the registered manager who was also the nominated individual during our site visit. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
We spoke with the registered manager, recruitment officer, co-ordinator assistant and one care worker. We reviewed a range of records. This included three people’s care records and associated records such as daily notes. We looked at three people’s medicines records. We viewed three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
Following the inspection we continued to seek clarification from the provider to validate evidence found.