24 July 2014
During an inspection looking at part of the service
We inspected the service again, to check improvements had been made. During this inspection, we found that people's privacy was respected. The service had implemented a plan to extend opening hours and increase clinical staff numbers with the aim of increasing the availability of appointments. The plan also allowed additional resources to improve the completion of contact tracing. Staff were consulted on the proposals and their feedback listened to.
A program was in place and being completed to ensure all staff received an appraisal in 2014. Clinical supervision sessions were held in May and June 2014.
Clinical audits were completed on such things as safeguarding and infection control. Where improvements were identified, appropriate action plans were in place.