We carried out an announced comprehensive inspection at Firth Park Surgery on 5 December 2018 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
-
wwhat we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups with the exception of patients whose circumstances may make them vulnerable which was rated outstanding.
We rated this population group as outstanding because:
- The provider was aware of its diverse patient group and had proactively implemented systems to screen and treat patients during their first contact with the practice.
- The practice had recruited bi-lingual staff who were given allocated time to support patients and encourage attendance at appointments, follow up failed attendance at appointments and assist with translation of hospital letters.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice proactively organised and delivered services to meet patients’ needs.
- Patients could access care and treatment in a timely way although some patients told us they found it difficult accessing the practice by telephone early mornings.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Take action to ensure all staff receive a regular appraisal.
- Review patient feedback regarding accessing the practice by telephone.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice