- GP practice
Archived: Dr A Burada & Partners Also known as Wootton Medical Centre
All Inspections
5 May 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Wootton Medical Centre on 5 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording and learning from significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients consistently reported experiencing good standards of care and treatment and said they were treated with compassion, dignity and respect. They told us they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care. This was reflected in the national patient survey and from reports from patients. Urgent appointments were available on the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs and equipment was appropriately maintained.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
- The practice should consider carrying out audits against high risk medicines which used shared care protocols.
- The practice should install a second thermometer for the vaccine fridges.
- Develop documentation to formalise the induction of staff in line with the practice policy.
- Complete outstanding training as planned.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice