Dr Kenyon and partners (locally known as 19 Beaumont Street) is a General Medical Practice situated in central Oxford. Over 13,000 patients are registered with the practice. The practice provides a range of services for patients which includes clinics for the management of long term conditions, family planning, travel clinic and child health clinics. Patients are signposted to and supported by other health care professionals who visit the practice and by local voluntary groups.
We spoke with 18 patients during our inspection. Patients we spoke with were complimentary about the care and support they received from the GPs and staff at the practice. However, a few of the patients we spoke with told us that they found the practice premises difficult to use because of the layout. We looked at the results of the last practice survey. This showed us that patients were consistently pleased with the service they received.
The practice is a member of the Oxfordshire Clinical Commissioning Group (CCG) and is in the Oxford City locality. A GP and the practice manager attend CCG meetings. One of the GPs is a member of a group assessing the opportunity to commission health and social care services specific to the population of the locality. The practice is also accredited to carry out training of GP trainees.
Procedures to safeguard vulnerable patients are in place. However, systems to monitor cleanliness and reduce the risk of cross infection require improvement. The practice is effective because current guidelines in care and treatment are followed. Audits to review quality of care are carried out. The practice demonstrates a commitment to caring for their patients. The interactions we observed during our inspection were polite and respectful. Services are responsive. A range of appointment options are available and referrals to specialist services are made promptly. The practice is well led. GPs have clear areas of responsibility and patient data is used and stored appropriately.
Clinical data showed us the practice performed well in delivering care and treatment for patients with long term conditions. The needs of working age patients are recognised. A range of appointment times are available and telephone consultations could be offered. Mothers, babies and young children receive services including childhood immunisation clinics and mother and baby health checks. We spoke with some elderly patients they told us they received care and support from the GPs that met their needs. The practice hosted a Citizens Advice Bureau (CAB) benefits advisor to assist patients on low incomes with benefits advice. The GPs referred patients for counselling when appropriate.
We found that the practice was not meeting one of the regulations to reduce the risk of cross infection by operating systems in regard to cleanliness and infection control. We have asked the practice to send us a report, setting out the action they will take to meet these safety standards. We will check to make sure that action is taken.
Services are provided from:
19 Beaumont Street, Oxford, Oxfordshire, OX1 2NA