We carried out a review of the data available to us about St. Augustine's House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about St. Augustine's House, you can give feedback on this service.
St Augustine’s House is a ‘care home’ providing personal care for people, some of whom may be living with mental health disabilities. The service can support up to 16 people. The care home accommodates 13 people in one adapted building.
People’s experience of using this service and what we found
People told us they felt safe living in this home and that staff were kind to them.
Staff received training to do with safeguarding adults and the provider followed clear safeguarding procedures that helped to protect people from harm. Risks to people, including those associated with their healthcare needs, were assessed and plans were in place to reduce them.
Whistleblowing procedures were in place and displayed on notice boards for all to see. Staff told us they were confident any concerns they reported would be dealt with appropriately.
Equipment in the home such as hoists and were well maintained with regular servicing arrangements in place. The environment was clean and tidy, the home was completely redecorated in the Autumn 2018 when the new home opened. Effective infection control procedures were in place and staff received training with food hygiene.
There were sufficient staff to meet people's needs and safe recruitment practices were in place.
People’s medicines were stored, administered, recorded and audited appropriately. The provider had appropriate policies and procedures in place to support people safely with their medicines as prescribed.
Comprehensive needs assessments were carried out and there was sufficient detail and personalisation in the care plan to ensure the person's needs were met in a personalised way.
The registered manager and staff had relevant health and social care qualifications and completed training to ensure they were able to meet people’s needs effectively. Support was provided appropriately for staff with regards to their professional roles.
Records showed appropriate consent was gained in line with legislation and guidance.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Records showed people were supported to have their health needs met, with access to health professionals as required.
People told us the relationship between them and the staff team was good. They said their privacy and dignity was respected. They also said they were able to express their views and preferences and staff responded appropriately.
There were systems in place to ensure concerns and complaints were responded to in an appropriate way.
Comprehensive quality assurance processes were in place that monitored a wide scope of practice and procedure by staff, identified shortfalls and drove improvements. People, relatives and staff were encouraged to share their views about care and support at the service. The provider worked collaboratively with other agencies and organisations to meet people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
This service was registered with us on 25/07/2018 and this is the first inspection.
Why we inspected
This was a planned inspection in line with our inspection schedule. We found the service met the characteristics of a "Good" rating in all areas.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.