- GP practice
Alrewas Surgery
Report from 19 February 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 24 January 2025 to 28 January 2025. Alrewas Surgery is an NHS GP practice located in Alrewas, a semi-rural village in Burton On Trent. It is area of low deprivation. There were approximately 7,400 people registered with the service at the time of our assessment under a contract held with NHS England. We assessed all 34 quality statements across all 5 key questions: safe, effective, caring, responsive, and well-led key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. We found staff took concerns seriously. When things went wrong, staff acted to ensure people remained safe. A range of health and safety checks and risk assessments had been carried out to mitigate identified safety risks for patients and staff. Staff were caring and understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Staff were clear on their individual responsibilities and knew who was accountable for each aspect of the service. Governance processes were established and reviewed regularly, which supported the safe delivery of care.
People's experience of this service
The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.
Patients had access to appointments provided by a range of a multi-skillset of clinicians including GPs, nurse practitioner, clinical pharmacist and pharmacist technician, practice nurses and a healthcare assistant. Patients requesting an appointment were asked to provide a brief description of their presenting symptoms to ensure they were booked to see the most appropriate clinician for their presenting condition.
The Care Quality Commission received patient feedback via the link provided by the practice leaders for their patients to give feedback on care. One patient told us they felt very lucky to have such an excellent practice.
There was an active patient group (PG) who represented the views of people using the service. Representatives from the PG described how managers made positive changes because of their feedback, such as placing a TV screen in the waiting room. They PG reported that patients with a disability, gender transitioning or of no fixed abode were all treated equally.